Quicklinks

Water DepartmentNew Residents Water ServiceWater Contact and FormsNatural Gas Overview and Links
Electric OverviewElectric LinksPhone Overview and LinksInternet Overview and Links

The Water Department

Residents are responsible for paying their monthly water bills. Bills are mailed on the last day of each month, and are due on the 15th. If the 15th falls on a weekend or an official holiday, payment is due on the next business day.

The Water Department estimates bills every other month. If you would like to have an actual reading instead of an estimate on those months please call the office 419-878-8101 with an actual reading from your meter on the 22nd of the estimated months.

Estimated Months: February, April, June, August, October and December (Computer estimation based on your previous 12 months of usage.)

Actual Read Months: January, March, May, July, September, and November (Readers are out in the field getting readings from your meter.)

If you have a Water or Sewer emergency after hours please call the non-emergency police line at 419-243-5111, and give the dispatcher your information. They will contact the Public Works team for assistance.

New Residents – Water Service

New residents must come to the Municipal Building to fill out an application for service. A $100.00 deposit is required to set up the account but it will be credited to your account after 2 years of on-time payments. You can download an Application for Service Form, complete and mail it to us, as long as it is at least 7 days before your move in date. Direct Pay is also available and will begin approximately two months after filing paperwork with the City of Waterville.

You are always welcome to drop your payments off at the Municipal Building Monday – Friday 8 a.m. – 4:30 p.m. If you would prefer we also offer 2 payment drop off locations, one is located inside to the lobby of the Municipal Building, and the drive up option is a silver box with 2 silver poles in front of it, located across the street from the Municipal Building Parking Lot, on N. Second St.

If you chose to use the drop boxes please be sure that your address is on the outside of the envelope. If you are paying for 2 accounts with one check, please be sure to indicate that either on the check or on the envelope. We advise not putting Cash in the drop box, but if you do please be sure to write the amount of cash on the envelope. Be very careful to not put the payment in the US Postal Box. (yes people do put it in the Mail Box in error)

Water Department Contact Information

Please use the information below to connect with the City of Waterville.

Utility Billing Clerk

Phone: 419.878.8101
Emergency After-Hours: 419.878.6666

Water Location

Waterville Municipal Building
25 N Second Street
Waterville, Ohio 43566

Contact Information

Phone: 419.878.8101
Hours: Monday – Friday: 8 AM – 4:30 PM

Water Department Forms and Links

Please use the links below to learn more about the City of Waterville Water Department.

Water Service Application
Direct Pay Application
Water Rate Chart
Ohio EPA
2019 Bowling Green Water Quality Report
2019 CCR Report Revised

Natural Gas

The Waterville Gas and Oil Company has supplied the city of Waterville with natural gas since 1888.To learn more about the Waterville Gas and Oil Company visit them online at watervillegas.com where you can make an online payment, read frequently asked questions, and discover more about the company.

Natural Gas Links

Please use the links below to learn more about the Waterville Gas Company and to pay your bill.

Waterville Gas and Oil Company Website
Pay Your Gas Bill
Contact Waterville Gas and Oil Company

Electric

Electrical power is provided to the City of Waterville by First Energy Services / Toledo Edison. To learn more about First Energy Services / Toledo Edison visit firstenergycorp.com where you can pay your bill, search for available options, and report power outages.

Phone

Phone service is provided to the City of Waterville by Century LinkBuckeye, and Time Warner. By visiting their websites you will be able to see the options for phone, internet, and even cable.

Phone Links

Please use the links below to learn more about the available phone options for the City of Waterville.

Broadband, Cable, TV, & Phone Compare
CenturyLink Phone Service
Buckeye Phone Service
Spectrum Phone Service

Internet

Internet service is provided to the City of Waterville by Buckeye Broadband,Time WarnerAmplex, & Dish. By visiting their websites you will be able to see the options for internet service.

Internet Links

Please use the links below to learn more about the available internet options for the City of Waterville.

Buckeye Broadband
Spectrum
Amplex
Dish Network