Utilities

Public Works Department 

The Public Works Department is responsible for maintaining City infrastructure including roads, parks, buildings, water, and sewer systems.  Our full-time staff is assisted during the summer months with  to assist mowing and other maintenance activities. 

Our Responsibilities

The Public Works Department has responsibility for grounds and building maintenance on all City-owned properties and water and sewer systems.  This includes seven parks with approximately 45 acres of land, five buildings, several miles of bike/walking paths, playground equipment, and tennis and basketball courts.   

The Department also has responsibility for all trees on City property, including street right of ways, parks and other properties.  Tree maintenance involves annual trimming, hazardous tree or limb removal and new plantings.  Public Works personnel work closely with the Waterville Tree Commission and have earned national Tree City USA recognition since 1996. 

Residents are responsible for paying their monthly water bills. Bills are mailed on the last day of each month and are due on the 15th of every month. If the 15th falls on a weekend or an official holiday, payment is due on the next business day.  Meters are read each month unless an estimated reading is necessary.  Please call the office 419-878-8101 if you have questions regarding water or sewer utility charges. 

If you have a Water or Sewer emergency after hours, please call the non-emergency police line at 419-243-5111 and give the dispatcher your information. They will contact Public Works Department personnel for assistance. 

New residents must come to the Municipal Building to fill out an application for service. A $100.00 deposit is required to set up the account, but it will be credited to your account after 2 years of on-time payments. You can download an Application for Service Form.  Completed forms can be mailed to us as long as it is at least 7 days before your move in date. Direct Pay is also available and will begin approximately two months after filing the paperwork with the City of Waterville. 

You are always welcome to drop your payments off at the Municipal Building.  Office hours are Monday to Friday, 8 a.m. to 4:30 p.m. The City also offers two payment drop box off locations: one is located inside the main door of the Municipal Building and the drive-up location is a silver box with two silver poles in front of it located across the street from the Municipal Building Parking Lot on North Second Street. 

If you choose to use the drop boxes, please be sure that your address is on the outside of the envelope. If you are paying for two accounts with one check, please be sure to indicate that on the check or on the envelope. We advise not to put cash in the drop box, but if you do, please be sure to write the amount of cash on the envelope. Be very careful to not put the payment in the nearby U.S. Postal Service Mailbox (yes, people do put it in the Mailbox in error). 

Electrical power is provided to the City of Waterville by First Energy Services / Toledo Edison. To learn more about First Energy Services / Toledo Edison visit firstenergycorp.com where you can pay your bill, search for available options, and report power outages.

Phone service is provided to the City of Waterville by Century Link, Buckeye, and Time Warner. By visiting their websites you will be able to see the options for phone, internet, and even cable.

Internet service is provided to the City of Waterville by Buckeye Broadband,Time Warner, Amplex, & Dish. By visiting their websites you will be able to see the options for internet service.